Complaints regarding your statement (rightholders)
If you believe that your statement is incomplete or a mistake has been made, we will be pleased to help you.
Complaints or comments can be submitted online using the new feature for submitting comments. To do so, please log in to the portal (see button top left), and go to:
Home tab / Send comment on distribution or
Questions tab / Send comment on distribution
We would like to ask you to fill in all fields as completely as possible so that your comments can be handled promptly.
You will receive immediate confirmation of receipt together with a (case) number.
If you have any questions or require assistance when filling in your comments, our staff will be please to assist. Please contact us by sending an e-mail to commentaren@bumastemra.nl or by phone on +31(0)23-799 75 50.
Dispute resolution procedure for rightholders
If you do not agree with the way your complaint has been handled or if you disagree with any other decision by the board or management that affects you directly, you can register your dispute with the Buma/Stemra Disputes Committee.
Click here for the Rules of the Buma/Stemra Disputes Committee.
Article 2 of the rules states the conditions that your complaint must comply with if it is to be handled by the Disputes Committee.
You have to give various details when registering the complaint. Please refer to Article 5 of the rules for this.
If your dispute meets all the conditions, you can register it in writing by submitting it to the secretarial office:
H.J.W. Eijkelenboom LLM
c/o Secretarial Office
Buma/Stemra Disputes Committee
PO Box 3080
2130 KB Hoofddorp, Netherlands
The secretary of the Disputes Committee will confirm in writing that the dispute has been registered. Buma/Stemra will then respond within six weeks of the date of registration.
